At AXFIT, a brand operated by Airaco, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.
Returns:
Customers may request a return within 14 days of receiving their order, provided that:
The product is unused and in its original condition.
All original packaging, accessories, manuals, and included items are returned.
The product shows no signs of damage, misuse, or wear.
Proof of purchase is provided.
Non-Returnable Items:
Returns and refunds cannot be accepted for:
Products that have been activated, registered, paired, or linked to a personal account.
Products that are damaged due to misuse or improper handling.
Products returned without their original packaging or accessories.
Special-order or customized products, where applicable.
WHOOP Devices & Memberships:
WHOOP memberships, subscriptions, and devices that have been activated, registered, paired, or linked to a WHOOP account are not eligible for return or refund once activation has occurred.
Damaged or Defective Products:
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos or videos of the issue.
After reviewing the case, we will offer a replacement, repair, or refund when applicable.
Refunds:
Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will be processed through the original payment method within 5–10 business days, depending on your payment provider.
Late or Missing Refunds:
If you have not received your refund after receiving confirmation from us, please:
Check your bank account again.
Contact your card issuer or payment provider, as refunds may take several business days to appear.
Contact your bank, as additional processing time may apply.
If you have completed the above steps and still have not received your refund, please contact us at support@axfit.net and we will be happy to assist you.
Shipping Costs:
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrectly shipped by AXFIT.
